I called to order a sympathy plant for a friend. The representative couldn't seem to go out of order of her list of questions. She then asked me what occasion the 'gift' was for. Then she asked if I wanted specific fresh flowers. I told her I looked on line and liked the ### plant. She repeated the wrong number, so I told it to her again, then she put me on hold to look it up. Typically I'm kind and patient, but I hung up because I felt I was sent to some random (not at the store) teller. I can call 1-800 flowers if I wanted that. I might try the store some day, but I'll never call again.
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