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If Customer Service is IMPORTANT to you... - Review by citysearch c | The Pearl Room

The Pearl Room

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If Customer Service is IMPORTANT to you... 5/21/2006

Let me start of by saying that I don't know how this restaurant was given a yes to ""prompt seating"" - we arrived at 9:00pm for dinner and were not seated till 10:30pm...I understand that we did not have reservations, and maybe they were busy and it was going to be a long wait - However, be HONEST say that from the beginning..we should of left after 30 minutes of waiting but we had read all these really good reviews.. Let me just say...I now regret that we did not leave and go to another restaurant. We finally were seated after an hour and 1/2 in a table in the corner by the stairs, near the kitchen, on top of one another... IF YOU DO NOT WANT TO FEEL LIKE A RESTAURANT IS DOING YOU A FAVOR BY LETTING YOU DINE THERE...THIS PLACE IS NOT FOR YOU!! Pros: valet parking Cons: customer service more
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