I made my appt 2 weeks prior with the nurse practictioner. I was running a few mins late for my appt, tried to call in but reached a machine. I ended up arriving 5 minutes late for this first appt and was told that the NP had already left. No one from the office bothered to call me. In fact, I had called the day before to clarify the nature of this appt with the NP (whether only consult or if procedure could be done), left message with front office -- but never received a call back. When I complained about this whole situation to the office manager -- she was dismissive and unapologetic. The doctors here are probably fine... but the ancillary staff and nurse practioner really need some training in professionalism and courtesy!
Cons: Unprofessional, Rude, Discourteous
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