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Great Food, Service sucks - Review by citysearch c | Thai Marlai

Thai Marlai

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Great Food, Service sucks 5/5/2006

Have been going for a few months mostly during lunch, the food has always been excellent but the service stinks. We went to celebrate a birthday and were 9 in total. We were seated right away (we called to give a heads up first) but the service was the worst ever. Two meals came out way after everyone elses' with no explantation and they acted annoyed when we asked where the food was. We were charged $1.00 extra for some spring roll sauce on the side for the chicken satay without being told., we wouldn't have minded if we were told. Not very good customer service since our total bill was over $150.00. I will go back for lunch but definitely wouldn't go with a large group ever again. Like I said that food is great but they defintely need some help on the customer service. Pros: great food, good portion sizes Cons: service needs help more
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