I have been in a few times and dealt with the same sales man (I think he might be the owner). Rude is an understatement. A longtime customer told me not to take it personally - he was like that with everybody, and one day he will warm up with me.... I'm not holding my breath - and I won't be returning to Berg Hardware.
Pros: few customers..., empty parking lot
Cons: No customer service, Rude, Impatient
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