I couldn't disagree more with the other review! I have always had great service and love the spa! Of course they are not perfect every day, but, they always work hard to make it right. The massages I have had were excellent-my only complaint is the time goes too fast. I liked getting the personal service versus the "chain" mentality. As this spa is getting more popular, it is a little harder to get in, especially on a Saturday, so plan ahead--it is well worth it.
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