As the other reviewers have said, the sales people are not particularly friendly. This has been true for years.\r
\r
They do have a nice selection of yarn and notions with a fairly good selection of patterns. \r
\r
The downside is that their offerings are not inexpensive. Often you want to see the color of yarn rather than order off the web so it's nice to have a convenient yarn shop.
PROS: convenient to Palo Alto, good selection of yarn
CONS: expensive, sales people not friendly, hard to park at times
more