I took my wife on 4/2/06 and had high expectations based on other citysearch reviews/comments.
I ordered a ribeye and was shocked to hear that they were out of them. That's the first time a steakhouse has been out of a certain cut of meat. I told the waitress that I was dissapointed (was very friendly about it) and she walked off! I've already got my car valet parked, beers are 1/2 gone, appetizers 1/2 eaten, and no ribeyes!
The manager offered to get a ribeye from the benson which the same quality steak I can get at Albertson's for $7. It really defeats the purpose of going to a nice steakhouse.
They didn't charge me anything, I walked out, called Ruths Chris on my cell phone, and 10 minutes later was seated there, with outstanding customer service, and a dinner that was to die for (like usual).
Cons: Out of steak, Waitress walks off
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