I've been using Alpian's for the last few weeks. Things were going well. I emailed them requesting a pick up, they delivered on time, and the clothes came back they way I expected. However, this past week, I email them requesting a pick up and then got a phone call saying that I didn't give them enough notice and couldn't pick up my clothes. That would have been fine, however, I gave them the same amount of time the previous weeks and there was no problem. Then, they picked up my clothes the next day and I got a call saying that I had to sort it before they picked it up, when, in the prior weeks, there wasn't a problem. It wouldn't be a big deal, but I got 4 phone calls at work about it and the lady I talked to was not courteous or helpful at all!
Cons: Customer Service
more