Despite nice stores, Great Floors has VERY bad customer service compared to mom-and-pop carpet shack. We installed carpet in our bedrooms, ended up feeling very disappointed with their service. There are closet doors in each of the bedroom and the installer did not even bother to put the closet doors back in, with excuse that doors would not fit after carpet and padding were installed. They could draw the hole at the points where the doors should be put back on. Or they could shave the bottom of the doors. They did not inform us, despite the fact my fiance left his cell number and asked to call if they run into a problem.
We called them after we come home and found the closet doors lying around, but they never try to make ANY effort to give good service. We called and left messages, they never call us back.
more