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poor customer service - Review by citysearch c | Zen Lo Dermatology Inc: Love Karen Royal MD

Zen Lo Dermatology Inc: Love Karen Royal MD

Claim

poor customer service 2/20/2006

I didn't feel I was treated as a valued customer at this clinic. While the doctor and staff were helpful when I was there for a consultation, they were very abrasive and appeared ""annoyed"" when I called back with follow up questions. During one conversation, they practically verbally attacked me over a miscommunication. I did not feel good about their service after this. Patients deserve to be treated better, with respect and compassion. I will be looking for another dermatologist who understands this concept. Pros: knowledgeable, nice office Cons: Lack bedside manner, Long wait more
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