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Terrible Customer Service - my windows leak - Review by citysearch c | American Vision Windows

American Vision Windows

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Terrible Customer Service - my windows leak 12/4/2006

I cant get American Vision to fix my leaking windows. I called them two years after they installed them to tell them that a few of the windows were leaking. They sent out a supervisor and he made a report. It took American Vision 2 weeks to call me and tell me that they were not responsable for the leaks. They said it was not anything they did. I couldn't believe it. I called some other window companies that have said it was the cheap caulking that American Vision used. The problem is that there is now mold that can be seen. I have contacted the Better Business Bureau and Contracors Board of California to try to get help. I dont have the money to fight a company like American Vision in court. I dont understand why they wouldnt want to work with me. I feel its the mold scaring them. I will post when I have an update. more
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