This place has been going downhill for a while and my last visit completely turned me off. It's an eclectic used bookstore with an enormous selection of books and other media. Used to be you could always strike up a good conversation over a book you were exchanging or ask for recommendations based on an author you liked. The last few times I noticed that the attitude of the staff has changed. Last week, I stopped by to trade in about 20 books, half of them hardbacks. I knew that the queue would be pretty long (and it was) so my wife and I had planned to leave the books there, have some lunch, and come back in an hour. NOPE!! The snotty guy behind the counter informed me that I had to stay in the store while they determined the trade in value of the books. (Typically, you get more trade in value than you do straight cash.) I asked how long it would take before he could get to mine and he said probably an hour. Normally, I love to hang out and peruse the shelves for a few hours, but I came across town to get the credit and planned to come back some other time. I was irritated and said, ""Fine, I'll just donate them."" (They have a donation shelf by the door where you can put books they don't want to buy but where someone else can pick them up for free.) As soon as I said that the manager said, ""He's donating them? Okay, go ahead and process his books now."" Now that's rude! You suddenly have time for my books when you're getting them for free? Well, I picked up my hardbacks to take them back and she had the audacity to say ""You're not donating those?"" These were mainstream authors like King's Dark Tower series. She knew they could sell them quickly. I used to be a frequent customer, now you couldn't pay me to set foot in there again. If you're reading this I hope you won't either.
Pros: Lots of used books
Cons: Long waits to trade in books, RUDE staff, inconvenient policies
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