Just got back to East Coast from Long Beach CA. Worst burgers ever - so thin you could see through it. Great sandwich if you are vegetarian. And service? Including online and phone. Lousy. I just needed to know sizes for great souvenir tshirts. Besides X-XX-etc. Finally, after numerous calls, the final person first did not know, then she took time to find out and gave me the actual chest sizes and a website I could use. I will order but no thanks to in-store or customer service. And their solution for the skimpy burger - order double. Please. In-Out may be acclaimed because it is historical burger joint. But let's move forward and serve a burger with a little substance. It would never work on the East Coast. Must be a CA thing.
Pros: Cute facility/decor
Cons: Low par for hamburger
more