On Christmas morning our darling Muffin expereinced a health emergency. We were not sure if she was going to live long enough to get here to any kind of emergency care.\r
My husband had been familiar with the Veterinary Referral Clinic from 12 years ago and suggested we contact them as our vet was out of the country. We drove Muffin to their office- Remember, this is Christmas Day, and as soon as we were inside the door the receptionist called a tech to the front to race Muffin to the treatment area. We didn't have to fill out forms before our beloved pet was taken care of! It was pet first, info later. We were advised as soon as she was stabile and kept in the loop of her treatment and the diagnosis and tests. I have the upmost respect for this office and their entire staff. There were many emergencies and sad, sad happenings throughout Christmas Day that we observed. You have no idea how many emergencies were happening all at once. All the staff was professional and excellent care was taken of our pet- who returned home with us later in the day and is sitting next to me now thanks to the VRC staff. - That is not the end of the story- This morning our regular veterinarian had already been given the test results and diagnosis by the clinic and called us to schedule the follow-up appointment right after we had just gotten out of bed and had our first cup of coffee. The price for all this, was more than reasonable and if they treated humans- I would go there myself the next time I need emergency treatment!\r
Excellent doesn't come close to the kudos this clinic should receive! Dr. Kelley Kilar was the Veterinarian on duty! \r
Thank you from Muffin's parents
Pros: Top level of expertise and customer service.
Cons: Unfortunately everyone is exposed to each emergency coming in the door- it is sad to see so much heartache.
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