I have a Giant Schnauzer and I have tried four different groomers and settled on Susan, as my dog is high maintainence. Though extremely friendly he is a handful at grooming time. I don't understand the negative reviews myself. The crate he stays in, until I can pick him up, is always clean. The general facility is clean and I have never smelled anything unpleasant. True the shop is not in Pacific Heights but I don't take my dog there for the neighborhood. I take him because Susan is the best. My dog loves her and for me that is just as important as Susan's skills.
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