I was excited to celebrate my father's birthday at cafe bizou in Pasadena. I've heard so many great things about the place, but was extremely disappointed by my experience. We made reservations for 6:30pm, arrived just before 6:30pm, but did not get a table until 7:15pm. The entire point of reservations is so you don't have to wait. People that just walked in with us sat down before us. I complained to the manager about the wait and his response to me was, ""it's the luck of the draw."" He never apologized, offered a chair or even a glass of water. He said some people wait longer than 45 minutes to get a table, especially when it's more crowded than what it was. I asked even when you make reservations and to my surprise, he said ""yes."" Hearing this from the manager really gave me and my family a horrible impression of the restaurant. When we were finally seated, it took 30 minutes to have our order taken. The waiter was nice and did a great job, but everything took so long. We didn't leave until 9:30pm because of all the waiting. If management learns some manners and hospitality, and they did something about the waiting then this place would be great. As of now, this place is one of the last places I would go. I'd even go to Denny's over this place.
Pros: Most of the food was good and the atmosphere is romantic.
Cons: The sea bass was old, management service was horrible, and all the waiting was ridiculous.
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