Hello,\r
\r
I am sad to say that I won't be returning to this restaurant although my \r
family and I have been patrons for the past five years.\r
The issue concerns a pair of sunglasses that I left at the restaurant \r
in early October.\r
\r
I left the glasses behind the day before I returned to San Francisco. My \r
parents live in NJ, but don't have a car, so we called and \r
asked if the restaurant would mail the glasses to my parent's house in \r
an envelope, because I have a high sentimental attachment to the glasses. They said they would, and I was grateful.\r
\r
HOWEVER, after a couple of weeks of not receiving the glasses, my parents sent a prepaid self-addressed envelope to the restaurant. A month later, we \r
still did not receive the glasses. When my parents called the restaurant \r
Romero said that someone in the restaurant had forgotten to mail the \r
envelope, and he said that a staff member would personally go to my \r
parent's house to deliver the glasses, which never happened.\r
\r
A week after that empty promise, I called again on 11/15 and \r
spoke to Romero, who said that just a couple of days previously (1.5 \r
months after the restaurant said they would mail the glasses) he had \r
just mailed the glasses (he did not know exactly when )and he said that \r
if we did not receive them they were lost in the mail, and that there \r
was nothing more his restaurant could do. No apologies were offered, and \r
that was that.\r
\r
It has been two months and I'm sure I'll never see my glasses again. It \r
may or may not be true that they were ever mailed. I fell short of begging for them to be mailed. \r
\r
Bottom line: How difficult is it for a restaurant to put glasses in an envelope and mail them to a frequent customer! And they blew off the customer!\r
\r
My family and I will not be returning or bothering this staff anymore.
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