Yesterday I ate at Zapata for lunch. The atmosphere was good and the place looked nice. However, while I was eating chips and dip, I bit into a staple - a very unpleasant experience. So I quietly let the waiter know that the mangled staple on the table came from their food. Without a word, he whisked it away.
Pros: It looks nice.
Cons: I got a staple baked into my lunch and no one apologized or seemed to care.
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