This company was the heat/cooling contractor hired by my builder, Glen Giles, to install the system in our home. In winter of 2004 we had to call them to fix the main heat system as it would not come on. They came and reset something. In the winter of 2005 we called about the same problem. They came and reset something. A few weeks later in 2005 we had to call about the same problem again. They came and replaced a part. This winter, 2006, we had to call them again at 2:46 AM in the morning because the heat system was not coming on and making the same humming noises as in 2004 and 2005. We had a 1 year warranty in which THIS contractor was to take care of ANY problems. The owner, Barry Foster, has NEVER fixed the original problem as evidenced by the repeated failures EVERY winter. This time, Dec. 2006, he refuses to send someone because he did not like the rude tone of my message left for him at 2:46 AM on Dec. 7. Our home is a vacation home and we are only in this house once every few months. This heating system failing again could have caused burst pipes and other damage if I had not visited the house before TONIGHT'S 15 degree weather. I have filed a formal complaint with the local area consumer business complaint bureau in both Franklin and the Greater Middle TN consumer complaint bureaur for business. I've had to hire another heating repair company to come and solve the problem before tonight. This company is the SORRIEST bunch of people I've ever dealt with. Glen Giles continues to use them so beware of what "CUSTOM" builder you hire.
Pros: NONE WHAT SO EVER!
Cons: SHODDY WORK, NO CUSTOMER SERVICE, RUDE, IMPOSSIBLE
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