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Awful Customer Service!!!!!!!!!!!!!!!! - Review by citysearch c | Lawrence The Florist

Lawrence The Florist

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Awful Customer Service!!!!!!!!!!!!!!!! 11/28/2006

First of all, be prepared to shell out top dollar for what appears to be beautiful plants up front. (Which I'm fine with by the way). But if you have a problem with your plant later, they offer nothing for your trouble, instead they told me I would have had to call within a week! Everyone knows a plant can take more than a week to display problems that were hidden......I even asked them if they would just simply consider giving me a discount on a future order next time. (I order from them often). I was put on hold while they checked, they got back to me and said no, again, I would have had to call within a week or so. I informed her that it seemed to be a bad business decision, because after providing me with a plant filled with spider mites, they had an opportunity to still retain a customer. Instead they lost one for good. more
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