This business does not understand the concept of customer service. Their technicians repeatedly failed to show up for service appointments I had. They also didn't call to say they were not coming. I had to call them when they didn't show up to find out they weren't coming on numerous occasions. They reschedule appointments and still don't show up. They attempted a repair on my TV that did not work. They are supposed to come back to take parts out of the tv to send out to be rebuilt. I have no confidence in allowing them to do so, but the other approved repair business in my area also has poor reviews. I would avoid this business as well. Consider going through a large retailer (Best Buy, Circuit City, etc.) who will stand behind their service and repairs in a way that is acceptable to consumers.
more