We deposited 2,000 on a pellet stove, was told it would be installed in 5 weeks. 5 weeks came and went with no communication from anyone at the store. I had to call again and again to find out what was going on. Installations are based on deposit dates, but they pushed us down the list due to ""permit issues"". See -we had given the store, at their advisement, the permit paperwork for the stove. They took 2 weeks to fill it out and mail it, and then told us that ""we"" were the ones that had taken longer than expected to get the permit. Uh, no- you guys were the ones that held onto it! Finally at 6 1/2 weeks the stove got installed. But there were problems there as well. The stove installation cost we were quoted was $500, then when the installer got to our house, he found that the stove installation would cost twice as much because of where it was going (needed extra piping etc). The store owner stated there was nothing he could do, that's the way the building inspector wants it. We told him ""no - that's not what the building inspector wants - that's the CODE!!!"". Usually a store employee is supposed to go to the house the stove is getting installed in and make sure it can be done - this never happened in our case. No one came out to tell us that putting the stove in would be more difficult and cost more. But, the store owner, tried to make this OUR fault and not his. We told him that he sells these stoves everyday, and should know the codes and look at each house to make sure what the costs will be before giving a WRITTEN installation quote. We will never buy from this store again, and CANNOT recommend it to anyone. It was truly a horrible experience right from the start.
Pros: nice looking store... that's about it.
Cons: service in store (need more staff), customer service, inaccurate in depicting true costs
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