Hi. I am Geoff Owen, owner of OBD. I appreciate your comments on our Shop. I do not know when you came in so it is hard to comment, but my wife and I have been frustrated too at how long it can sometimes take to get food out. We have always aimed to get your order withing moments of you walking in and getting the hot sandwich to you in about 3 minutes. We have timed it at 5-6 minutes lately. As we have grown in the Shop and also moved a lot of our energy to catering, we are guilty of neglecting to train new employees as we did when we 1st opened. We are now actively addressing it through better education of employees and incentives for speed and accuracy. However, we will never go to a ""system"" like Subway's out of fear that it will take away the personal touch that chains are void of. In addition, it just doesn't lend itself well to our unique products. Without a ""system"", we are especially dependent on our workers and we appreciate your patience as we work through our growing pains.
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