I'm a relatively small business owner- about 5 employees and I've had the ""local"" provider when I first started. I noticed that they had a lot of turnover and that the ones that were handling my account didn't know that much about accounting and taxes. We had multiple problems with their bank, even not being able to cash our paychecks once! I decided to change last January and went to Paychex after my CPA referred the rep to me. My rep was extremely knowledgeable, went through my business, gave me some HR things to work on, set me up with Workers' Comp (I'm saving about 25% a year) and has checked on me periodically throughout the year. I've had a couple different specialists over the year but I feel they actually know what their doing and they have been extremely accurate. I'm starting to use their online services and I can print check stubs online anytime I need to for our employees. I really like them a lot and am very happy. I can't say they are 100% perfect but anytime we need to change anything, they do it quickly and it never affects any of my employees. I would refer any of my friends to them anytime.- Joe
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