My family and I had not visitied Ruggles Cafe in quite some time - our recent visit reminded us why we have stayed away. Ruggles is located in the Rice Village amidst many fine restaurants and fun shops. It seems that this restaurant apparently survives on its name and/or reputation alone - it's one of those places that people just go because someone said they should. While the desserts look pretty good, I found that the food is at best mediocre. And while that can be acceptable if there are other outstanding qualities or novel items on tap (i.e., Rainforest Cafe or Chuck E. Cheese), none of it works if customer service is poor. And on my last visit, service was absolutely pathetic. From the ordering experience to the getting the food experience to the talking to the manager experiece, Ruggles failed every test. Ruggles appears to be popular, but as I said before, I don't know why anyone would choose this spot when there are so many other, much better places to go (walk a block in any direction and you'll see what I mean).
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