I have gone to The Grey Moss Inn a couple times a year for probably 7 or 8 years. The ambiance is terrific and there's nothing wrong with the food. I've never eaten inside because outside is so charming. However, I am starting to notice that I am enjoying myself less and less with each visit. I don't believe that any of the servers there know anything about customer service. If you ask for anything special at all, you are subject to sarcastic remarks carried out as just jokes. By the end of the meal the server makes you feel as if you somehow owe him and apology. I probably won't be back to the Grey Moss Inn uless I hear of some major turnover with the staff there and a commitment to customer service is renewed.
Pros: a nice get away
Cons: customer service that will drive you away
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