Based on the Citysearch rating, i decided to visit the spa with a good friend during my weekend trip to LA from SF. my appointment was at 11AM. first my esthetician was 10 min late. and she did not ask me ANY questions about my skin condition. she went on assuming that i had dry skin (though i have combination). although normally i prefer them not to be chatty during my facials, she did not bother to even mention what she was applying on my skin. there was no shoulder/chest massage and the facial was 1 hour long, not 1 hour and 15 minutes as described on the website menu. when i asked the receiptionist about the time, she said, "we give our clients 15 min in case they are late." if that is the case, you CANNOT advertise it as a 1&1/4 hour service! especially when i was on time and my esthetician was late. and on the website it also says the facial is "customized" to the individual's skin... with NO questions asked about my skin, how did she determine what to use on me?? by far the most disappointing facial i have ever had.
Pros: free parking?
Cons: false advertising, no communication with customers, rushed service
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