Let me tell you about the General Manager of the Lake Oswego Meineke named Frank. My first encounter with Frank turned sour when after two hours of waiting for a speedy oil change and tire rotation I wasn't offered an explanation nor apology but rather a car covered in oil and lacking a tire rotation. Everyone has their off days I told myself and went about my business. I returned back several months later determined to prove myself right and was once again duped by Frank. After waiting three and a half hours for a quote that was supposed to take an hour I decided to get back with Frank. "Oh we need another half hour to finish up" he says. Tick tock tick tock, another hour and a half go by with no response. So I redial Frank and ask what's the hold up. Now Frank has the sand to ask me to let him call me back again, "The paperwork is right here, let me deal with this customer and I'll call you right back." Sure thing Frank, I trust you. After patiently waiting an hour for Frank to call
more