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disasterous! - Review by citysearch c | Firestone Complete Auto Care

Firestone Complete Auto Care

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disasterous! 10/1/2006

whatever you do, dont go. I used to get all my oil changes done there (the one of HWY 7 in St Louis Park). but i had something happen on Thursday involving overpricing, incompetent service, retaining bad info and billing me incorrectly. it took me 2 hours to get a ½ hour oil change and when i asked the desk guy to ring a manager to get it billed correctly, he said, ""im having a bad day today and it will take too long. cant you just call him tomorrow?""\r when i called a manager the next day, he told me, ""Youre NOT getting a free oil change, Lady, so you can forget that idea right now."" and I hadn't even suggested it at that time! I actually had to file a greivance with consumer affairs. it was horrible. Pros: the staff is usually pretty friendly...NOT the last time... Cons: improper cashier equipment and/or inept staff, SLOW service, rude management more
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