Booked and paid for a kayaking trip with City Kayak during Fleet Week 10/7/06 to watch the airshow. Got a call two-and-a-half hours before the meet time to say the trip was canceled. I was the on my way to pick up my friend to go there. I will get a refund but canceling two-and-a-half hour before is extremely poor customer service. Take the iniative and call up to confirm your trip is still on.
Pros: n/a
Cons: short notice if tour is canceled
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