I have used these people three times over the last five years. The 1st time was exceptional. The workers were well trained and you can tell they had a lot of experience. Move was done quickly and professionally. The 2nd time, things were still good but they got a bit more careless. I was surprised when the they asked for a tip before I got to it. The 3rd time was 10 days ago and it was a disaster! I was moving out of my house and the buyer was moving into my house on the same day. We decided to use the same mover to ease the coordination. Instead of doing the move-out first, they decided to do the move-in first despite my repeated request prior to the move to do the move-out first. This turned out to be confusing and extended the move time considerably. The movers also did not know about the 2nd move till they called the office. The movers were obviously not nearly as experienced. Most of my things were going into storage - so I requested them to shrimp wrap everything (wrap is paid by me) especially my fabric sofa. They either gave me some excuse or simply said yes but did nothing. In the end, many items were not wrapped and got scratched or left unwrapped to gather dust in storage. They did not look strong physically and looked quite tired towards the end of the move. When I pointed out some the furniture were dinged, the worker said nothing. They asked for a tip. I gave them $1300 for a $1185 move and he said it was too little - so I gave $1400. Days later, I noticed a big fracture on top of my tall dresser towards the back. I was too short to see it before but I am fairly sure that these guys were not. When I called the office, they said sorry. When I asked for insurance, she said it is 60 cents/pound or replacement value whichever is lesser which means I am getting peanuts from insurance for a large piece out of my $5000 bedroom set. Office called and ask for photo for damage. I will update this review with the final outcome.
Pros: Friendly Office
Cons: Horrible Service
more