The hostess staff is incompetent three out of three times they managed to make a mistake on our reservations!!! It is quite embarrassing when you invite 10+ people to brunch/Thanksgiving Dinner and you are told that there is a problem with your table a 45 minute wait or your seating is at the top of the 3 or 4 flights of steps (and you have elderly people/kids with you they do have an elevator, but you need a key, that they wont give you). The bad thing is that you cant get a straight answer out of them you cant tell who is really in charge!?! The aggravation in the seating can ruin your brunch/dinner I think the Grande Concourse needs some competitors in town to help get their act together. The building is absolutely beautiful, food is good for a buffet (omelets are great). Make sure to go to the Gandy Dancer to get donuts they have a most interesting donut machine and the donuts are a real treat!!! It is very chaotic/crowded there so you need to take into consideration who is going with you (would be difficult for the elderly or somebody who is handicapped). The wait staff is good and attentive. But, I would suggest that if you have a large party, you somehow get to somebody in management to reassure you that there wont be a problem!!! I understand that things do happen but Im losing my patience.
Pros: Great atmosphere!
Cons: Long wait, with a reservation!
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