American Access Casualty Co is ""THE WORSE"" consumer experience I have ever been a part of. Steven Spielberg's imagination probably could not have thought up such a horror(OK maybe he could've). That storm we had a few weeks ago uprooted a tree that crushed the roof of my car causing major frame damage. Every time I call American Casualty I have to look at my clock to make sure that I'm within business hours because I rarely get a live rep. I've left over 10 messages in 3 weeks time with no real answers. I was finally told that they were awaiting word from the appraiser. My most recent call lead me to write this review. I called to check the status of my fully covered claim and was verbally manslaughtered by 2 of the claims reps! One guy even hung up on me! I called back and talked to his super expecting some gesture of revival and she was equally as inconsiderate as he was. Their care for the consumer is unbelievably, non-existent. I can see trying to run around someone whose had 3 claims in a year, but I haven't had any in the car's five years of life. Zero. I am definitely going to take this issue to the States Attorney and file a claim against this company because they should be as their care for the consumer is: NON-EXISTENT. Please don't ""take it like a man"". I won't allow my hard earned money and my consumer rights be trampled over like the dirt on a horserace track. If you have insurance here, my suggestion is that you switch as soon as your policy expires. If you don't and are considering insurance here, this place is like a car without seatbelts. They will stick you in the passenger's seat, tie your hands to your thighs, and drop you in the middle of an expressway with brick on the ""go"" pedal with a claims adjuster's signature on you forehead. Please Steer Clear! Please! I don't even know you and I don't want to see you as a passenger in this ""car"".
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