I eat out frequently, have friends in the restaurant business, have myself worked in the food service industry in many capacities, and was a server in upscale restaurant in Seattle. I have eaten in restaurants all over the world and my experience last night at Carousel was easily THE WORST dining experience I have ever had. Do not support this restaurant. The owner of this restaurant knows nothing about running a restaurant. We personally made a reservation earlier in the evening and returned (on time). We were informed a table was not yet ready when we arrived and were happy to sit at the bar for a glass of champagne before dinner. But we ended up waiting over an hour and a half to be seated, all the while being reassured that a table was coming available in a few minutes. For the last 20 minutes of our wait, we sat completely ignored at the bar, could see 3 empty tables in the small dining room, and had to ask to be seated at one of them. They cleared and set the table after seating us, all the while treating us like we were being rude. I hated my restaurant experience last night not because of the long wait, but because of the terrible way we were treated after the service turned bad and we started asking to be seated at our table, then having to ask for some bread (that arrived burnt and cold), then asking for napkins, then asking for silverware (after our hot plates sat in front of us). It was AWFUL. We are seasoned restaurant-goers and I am always polite and patient. I understand that the timing in restaurants is difficult, but the owner of this restaurant dealt with his mistake in an extremely unprofessional and rude manner. This was EASILY THE WORST DINING EXPERIENCE OF MY LIFE. The wait staff was stretched and scrambling to keep it together and the owner was no where to be seen. It was horrendous. I would NEVER EVER recommend any friend of mind to this restaurant. Please BEWARE. TERRIBLE EXPERIENCE for all 4 in our party
Pros: the service/management outweighs the pros
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