I purchased a pre-owned refrigerator from Main Appliance. The salesman agreed that certain items would be fixed. I needed to wait two days for repair. Thankfully, I had him write the information on the receipt, as the repairs were not done when the refrigerator was delivered, and they were not going to make good on their promise till I produced written confirmation that I was promised certain repairs. They returned the refrigerator to the store for repairs, and then told me they were going to charge me twice. Although the mistake was THEIR fault, they insisted on a second delivery fee.
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