Here is my story. Me and a group of friends went down here one night. We were told that these steaks were excellent. Me and another friend ordered the New York Strip steak. The others had steak as well. Now we had a group of 6 people. Of the 6, 4 did not finish their steaks (including me). Not because they were full, but because they disliked them. When we were finished eating, the waitress asked us how our meal was. I spoke up and said that I was dissappointed. I informed her that it wasn't her fault, and that I had just expected better. I also assured her that I fully intend to pay, but that I was dissappointed. I never once asked to see the manager. Well about a minute later the manager comes to the table. She points to me and asks if I was the one with the bad steak. I said yes. She says, "ok, we don't guarantee any of our steaks that are cooked medium well". I said that is fine. I also let her know that I thought the steak was dry, charred and had no flavor. She got smart and said "well, this is a Charred steakhouse". Well, I didn't know charred meant pitch black and rock hard. And 4 others were dissappointed also. My friend's fiance was about to speak up also but he held her back. I also let her know that I fully intended to pay but that I will not eat here again. With a rude attitude she snarls, "well I'm sorry" and then turned quickly and walked away. I do not recommend this restaurant to anyone and I will never set foot with anyone else in that restaurant. She was very rude and the steak was horrid. I've had better steaks at Denny's.
Scott
more