Called first and got a live person who could advise me after a few rings (compared to Dell where I waited on hold for 30 minutes). Brought my notebook in after 1yr-old splashed some lemonade on it. One of the Mr. Notebook techs checked it out on the spot, diagnosed the problem, and repaired it in all of about 15 minutes.
PROS: Fast, professional service at a very fair price
CONS: None
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