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Worst Customer Service Ever! - Review by citysearch c | O'Reilly Auto Parts

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Worst Customer Service Ever! 1/29/2006

I went here to buy new wind shield wipers for my car, I was greeted by a smug employee who seemed like putting these on my car was the last thing he wanted to do. I had to again after they stopped working correctly, and was again greeted by the same smug attitude, turns out the first employee put these on wrong, I was told that I needed to buy another set of wipers and that the arm was broken on my driver side wipers and I would need to go to the dealership to have this replaced. Long story short, I called my friend who is a mechanic for a reputable dealership who came over and fixed this problem in minutes. These guys don't know what they are doing and have terrible customer service. They never even offered to refund me for the wipers I bought that they ruined. more
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