I called Bay Area Pool & Spa to get a part for my pool pump becuase I wanted to give a ""mom and pop"" business a try; big mistake. I was told that the part would be in within five days. About two weeks later, still no part. The bad part is that the employees at Bay Area Pool & Spa have no idea of what keeping the customer informed means. I called them. They did not call me like they said that they would. I will not shop there anymore. I will go back to the ""big"" pool store where I have never had a problem with customer service.
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