All the people that complained about the service seemed to have gone during dinner/peak hours. You can expect service to be slightly worse during those times of the day. I went during lunch with a friend on a weekday. There weren't that many people, and we were seated promptly. Service was great, constant refills, the manager came over to us several times to check on us. I had a fettucini caprese(ok) and my friend had a beef tenderloin pizetta (delish.) Food wasn't too pricy, most of the items were under 15, and our bill came to 30 bucks, including 2 drinks. Not too bad. And I forgot to mention my friend and I were in very casual (jeans, t-shirt) clothing and they still treated us very well.
Pros: service, food, ambience
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