I have been surprisenly very pleased with my service from Pep Boys. They have never told me that something false was broken from my car and the service crew is as nice as can be. The prices at Pep Boys can't be beat and most importantly my car has been running in excellent shape.
I have been bringing my Honda to Pep Boys for four years now for routine maintenance.
PROS: great service, great prices
CONS:
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