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Service Dept was my worst experience with dealer - Review by citysearch c | Community Chevrolet Company

Community Chevrolet Company

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Service Dept was my worst experience with dealer 8/25/2005

Took Chevy Astro Van in for diagnose and repair air conditioning. They called and said they couldn't find a problem but recharged freon and added dye. Tested next am and said no leaks ready for pick up. Picked up the van, paid $125 and test drove 15 minutes A/C blew HOT air. Returned to dealer. Next call is with estimate $1200 to replace compressor. I reluctantly ok'd because they already had the vehicle and it's a hassle to go elsewhere and lose the $125. Few days later pick up van, paid $1200 and drove away 15 minutes, A/C blew HOT air. Returned to dealer, driver and van steamed. Next day they say they found ANOTHER leak in line and needs to be replaced and this time no charge. Finaly a/c appears to work though it makes one wonder what all was ever truly needed in the first place. Incompetance, NO Quality assurance, unprofessional top to bottom experience. Go elsewhere is my suggestion. PROS: 3rd times a charm? CONS: You name it....go elsewhere. more
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