It is in my experience with the salon that the owner/receptionist has stayed in business as long as she has thru luck and a few exceptional hairdressers. The owner has no aptitude in dealing with the public and has even less skills with personalized customer service. She had brains enough to hire a mostly qualified, talented, creative and exceptional staff which carry the salon on their reputation alone. If you are lucky enough to get an appointment with the few great stylist you are in for a treat...with professional treatment, quality haircolor and hairdesign. It's too bad that the owner doesn't just eliminate her presence from the salon and hire a competent front desk person and she would have the high end salon she thinks she has now!
Pros: few great hairstylist, good location
Cons: indignent owner, poor customer service, price vs quality
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