I purchased a fax machine w/o an answering machine; after getting it home, I decided I did want the answering machine after all. Return was no problem; very pleasant experience. The sales team is very polite, helpful, and efficient. In the past, I had a problem with a Palm Pilot I had purchased and they gladly refunded my money with no questions asked. Their prices are very competitive and their customer service is beyond and above Office Depot, CompUSA, and Circuit City.
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