as a first time computer and lap top owner i took my lap top in to the geek squad because it just wasnt working right and i knew i had viruses. i was told by them that i had so many viruses and spy ware that my whole operating system would have to be wiped clean. which i agreed to. the total price was $236.00 when i picked up my laptop a week later i talked to the worker behind the counter and let him know i didnt know anything about computers, no facial expression, no reply. he just set it on the counter for me to pick up and then he turned his back on me. less than a month later it crashed again. i brought it back and the guy tells me i need my operating system wiped. i said i just did that. then another guy working there heard us and turned to me to help. he said well it looks like the problem is that you dont have the spysweeper or the norton antivirus and the spyware program you have is just spyware in itself. i said how can that be because we bought it here? he wouldnt answer me
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