Tonight I had the worst dining experience I have ever at Origami or otherwise. After finally being seated it took about 15 min. to be asked if we even wanted a drink...after that here was no one to be seen for at least another 15 min. We ordered our dinner..... 30 min. later (and no checking back in)- among the rest of our food - only 1 lobster roll (2 per order) the waiter & then manager argued that we must have ordered it wrong - as I pointed out there is no other way to order it on the menu. After many other mishaps, nothing was taken off our bill & it was basically communicated it was OUR miscommunication, not theirs. Tip: don't argue with the customer when they are clearly in the right. I expect more and will NOT return to Origami West until competent management takes over.
Pros: food, good parking
Cons: service, management
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