It's funny how a little thing can color your experience of a business. One does not go to a bookstore to use the restroom. In essence this Barnes & Noble is like every other in that they have something for everyone and a Starbucks in the corner. What can make a chain store stand out is the little things like service. In this place it was obvious that the restrooms had not been attended to in some time. When I pointed this out to the staff and returned to the restroom about half an hour later I found that a decidedly half-assed job had been done. I can go anywhere to look at books. But, to get my business it's helpful to have a clean restroom. Don't you think?
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