The service or the food. My wife and I had decided to try Carmines after passing by it so much on Fair Oaks. We arrived and were greeted by a rude Manager/hostess who was not attentive to us eventhough they weren't that busy. It took forever for our waitress to greet us and she did it in more of manner that we were inconveincing her. I ordered the Chicken Parm and couldn't finish it because it was so dry and bland. We got our check and left vowing never to come back to this place again.
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