We went to this spa the day before my sister's wedding. The staff was extremly rude to everyone. My mother had the same problem with a gift certificate as said in a previous posting. (Over one year and they refused to honor the gift certificate.)
When I went to pay, after having terrible service, they informed me that I could not put a tip on a credit card. I told them that I had never been to this spa, no one told me about that policy. The staff was extremely rude and told me that this is how all high end spas work.
When I called the owner/manager to explain the poor service and rude receptionists, he blew me off. He told me that it didn't matter that me or my family wouldn't be back, since he has over 30,000 clients!!!!! He was just as rude as his staff...
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